The "amount received" continues to show $0 and QuickBooks will not fill this in or allow you to save a payment that is $0. Please let us know in the comment section below if you have other questions.ĭoes not work. You can read this article for more information: Apply a credit memo, credit or refund to a customer. On the Payment Column for the invoice, change it to the amount of the credit memo.On the Amount Received box, change it to 0.Once done, we need to recreate the payment. Click More on the bottom of the payment, and choose Delete.On the upper right corner, under the amount, click on 1 payment made.
This way, you can correctly apply the credit memo to the invoice and show the correct balance. It's nice seeing you here in the Community, your concern is different from the one mentioned above, you need to delete the payment made for the invoice and recreate it. Please let me know if you have questions. The steps above will help you apply the credit to your customer’s open invoices. For your reference, you may check out this article: Apply a credit memo, credit or refund to a customer. In the Outstanding Transactions section, make sure that the correct invoice is selected.Enter the necessary information on the Receive Payment window.Locate the invoice you want to apply the credit to and click Receive Payment.Select Customers and click the customer’s name.However, if you have already created a credit memo, you can proceed in applying it to the invoice. Click the Plus ( +) icon and select Credit Memo.Here’s how to create a credit memo in QBO: Once done, you can apply it to an open invoice for a given customer. If a customer paid more than what was owed, returning a product, requesting a refund, or if you’re rewarding them with a store credit, you can create a Credit Memo. Allow me to help you apply a credit memo to your customer’s invoice in QuickBooks Online. Greetings, for visiting the QuickBooks Community.